LiveDoctor - Helping Others Stay Alive

LiveDoctor is an online medical service for the Bangladeshi people and provide online consultations and treatments using a remote doctor/patient interface. Medical consultation at your fingertips now.

Sign Up for free!

Helpline for registration 01852889123, 01911562711

No need to travel, during this crisis period we provide a cost-free GP and specialist consultant service online 24/7 from anywhere in Bangladesh.

Using our service is easy, register and log in, then using the message box let us know how we can assist. Your initial online request will be reviewed, and an appropriate physician will be appointed to discuss with you by telephone, messaging or video chat.

Share your thoughts

01

Sign Up

Using our service is very simple, signup and log in yourself. No need to move anywhere for taking medical treatment for your disease.

02

Request

Dedicated team of doctors are waiting for your message 24 hour. Just send a request using our website message box.

03

Get Help

You should answer our provided questionnaire about you and doctors will review that. After that they will authorised you to message, talk or video chat also.

Awesome features

Dedicated team of doctors are waiting for your message 24 hour. Just send a request using our website message box.

Video Chat

We can arrange a face to face consultantation with a doctor through video calls if needed.

Easy To Use

Using our service is very simple, signup and log in yourself. No need to move anywhere for taking medical treatment for your disease.

Mobile friendly

Application is mobile friendly so you can use from any browser of PC, Laptop or any mobile devices using internet services.

24/7 remote support

We operate around the clock 24/7. You will have a response within 5 minutes except for outside normal office hours when it may be take a little bit longer.

Special Consultants

We can arrange calls with senior consultants if we think your medical position is required to.

Dedicated Doctors

Dedicated team of doctors are waiting for your message 24 hour. Just send a request using our website message box.

54

Dedicated Doctors

516

Happy Patients

5747

Hours of work

It’s simple to get consultancy

It’s simple you just find the consultation that require answering some basic questions related to your past and current medical history.

Once you submit your answer, it will be reviewed by one of our experienced Doctors. We operate around the clock 24/7. if you submit your request during normal office hours then you will have a response within 5 minutes. Outside normal office hours it may be take a little bit longer, Depending on the time of Day.

Face to face consultation by Video Call

Our website is secure, confidential and user friendly, Once You have come, you are totally free to discuss your condition with our doctors online, while we are primarily an online clinic, we can arrange a face to face consultation with a doctor if you prefer to have a physical examination.

The Face to face consultation will take through video call service if necessary for the conditions of patients.

  • Mobile friendly
  • Easy to use
  • Simple

Just send a request

Dedicated team of doctors are waiting for your message 24 hour. The Face to face consultation will take through video call service if necessary for the conditions of patients.

Why choose our service?

Hours of work

Provide the best possible quality care for our patients within a confidential, safe and friendly environment.

Dedicated Doctors

Dedicated team of doctors are waiting for your message 24 hour. Our doctors are proudly working in Government and Non-Government hospitals of Bangladesh and also personally practicing.

Face to Face Service

You are totally free to discuss your condition with our doctors online, while we are primarily an online clinic, we can arrange a face to face consultantation with a doctor through video calls if needed.

Specialized Consultants

You will be also consulted by senior and specialized consultants if your health position is required for that. We also have best consultant support.

Know about CORONA Virus and Be Safe

No need to move anywhere for taking medical treatment for your disease. We can help you or suggest you in this days.

Frequently Asked Questions

You are totally free to discuss your condition with our doctors online, while we are primarily an online clinic.

How to use our service?

Signup from the website, login and send a request by attending our questionnaire. Our dedicated doctors will check that and response back by updating your request status. You just need to check the status after a while. If you are up for attending video calls, also provide "Yes" in the questionnaire.

Is this service for free?

We are trying to help people, consult people and here we have bring also specialized consultant support. You will get incentives while signup, by which you can get services. After that you have to pay a limited amount for getting services. But for the situation in CORONA Virus we have decided to be free for now.

Do I need special gadgets?

You will need a headphone with microphone and webcam with your computer if only you are up for video calls. Otherwise you just need to signup and login.

How can you add balance to your account?

We will provide you the facility to add balance to your account by providng bKash, Rocket and other available payment services in Bangladesh.

Are the doctor's medical professionals?

Yes we can assure you all of the doctors here are working in Govt and Non-Govt hospitals of Bangladesh and all of them are practising.

Are the doctor's takes phone calls?

Normally they will not provide you phone numbers or calls. If they think you need help they will call you/provide you their numbers to call in their dedicated time even they can pass the number to the specialized doctors also.


Face to face consultation by Video Call

The Face to face consultation will take through video call service if necessary for the conditions of patients.

Benefits you get by using our services

Provide the best possible quality care for our patients within a confidential, safe and friendly environment.
No need to move anywhere for taking medical treatment for your disease, Doctors are so close in your Daily Life.
Dedicated team of doctors are waiting for your message 24 hour. And while its by using remote services you can get it also when its lockdown in everywhere like the siituation of CORONA virus.
Our dedicated teams highly try to give you their best support, even they also can give you suggetion in any situation where and how to get help.

Privacy Policy

LiveDoctor provides a website, a mobile-enabled website, and a mobile app: “livedoctorbd.com,” (the websites); and “Live Doctor Application” (the app), for both iOS and Android. The websites and the app allow our members and other users to view health-related information, communicate with our practitioners and staff, arrange for clinical services, view medical records, and access additional services.

The privacy notice applies to the websites and the app, which are owned and operated by LiveDoctor. The privacy notice describes how LiveDoctor collects and uses personal information provided by visitors of the websites, and other information that is collected from users of the websites and the app. It also describes the choices available to users and visitors regarding LiveDoctor's use of personal information. These policies may be changed at any time at the management’s discretion, in which case the revised Privacy Policy will apply to information collected after the date the Privacy Policy is posted. By accessing the website, you agree that you have read and understood the terms and conditions of this privacy notice.

LiveDoctor Policy

We understand the value of your privacy and share the concerns you may have about information you provide us when you visit us online and how we treat that information. We highly recommend that you read this entire privacy notice as you choose to navigate through our website. Other privacy practices may apply to information you provide us through other channels, as detailed in subsequent sections.

Personal Information

On our websites, we only collect personally identifiable information when voluntarily and knowingly submitted by a visitor. “Personal identifiable information” refers to information that allows us to identify you, such as your name, telephone number, organization name (if applicable), e-mail address, etc. You can otherwise browse our website and related pages without providing any personal information or being required to register on our website. If you choose to make a payment to us, whether by mobile payment gateway or through the patient portal integrated with this website, we will collect certain required financial information from you. We understand the degree of confidentiality associated with financial information and our policy is geared towards respecting it.

Online payments will be processed by a third-party service provider and you should read the section below entitled “Links and Third Party Websites” and familiarize yourself with the privacy terms of all such non-LiveDoctor websites before using them.

Information Collection and Use

A name, e-mail address, phone number, or any other relevant contact information may be required in order to allow us to comply with your request. Through our website, you can do the following: Access LiveDoctor blog Log into patient portal to make appointments and access other services Live chat Send queries or requests Subscribe to LiveDoctor newsletter We may add your e-mail address or other contact information to our mailing list and contact you from time to time with your consent.

Any information that you submit will be used for the following purposes: Send you materials or information that you have requested Notify you of other communications or service offerings that may be of interest to you Process payments Other purposes as otherwise described in this Policy

Disclosure of and Access to Your Information

Subject to applicable law, we may disclose your Personally Identifiable Information:

  1. To unaffiliated third parties, attorneys, accountants and advisors who provide LiveDoctor with assistance or advice or are under contract to perform services for or on behalf of LiveDoctor (collectively, “Service Providers”), and who are required to uphold and maintain our policies with respect to privacy, confidentiality and the treatment of your personally identifiable information, provided that any access to such information will be limited to the purpose for which such information was provided to our Service Provider;
  2. To persons as permitted by applicable law or regulation;
  3. To law enforcement personnel and agencies, as part of a legal process, if otherwise compelled to do so by law or in connection with any government or self-regulatory organization request or investigation, in order to protect our property or in furtherance of an investigation regarding a breach of the website rules and policies, unauthorized access to or use of the website or any other illegal activities; or
  4. if you direct us to do so. In addition, if you choose to include your personally identifiable information (such as your phone number and home address) when you create “events” using our tools, such information may be publicly available on the website. In addition, if you sign petitions, join groups or otherwise attach your personally identifiable information to our initiatives, such information may be displayed on our website or otherwise publicly available. Such displayed personally identifiable information will not, however, include your contact information (such as your street address, email, phone number).

Links and Third Party Websites

This policy strictly applies to information collected by the website. The website also contains hyperlinks or links to other websites, including access to content, products and services of our affiliated and non-affiliated websites which may appear to be part of our website. We urge you to familiarize yourself with the individual privacy and other terms for each third-party websites prior to submitting any personal information. We are not responsible for data collection, privacy and information sharing policies and procedures or the content of such non-LiveDoctor websites.

Changes to This Notice

If there are any material changes to this notice, it will be updated and published via this website, and subsequent activities on this website will be subject to the revised notice.

Data Storage and Retention LiveDoctor maintains physical, electronic, and procedural safeguards designed to protect your personal information. Your information is stored in secure operating environments that are not available to the public. All of LiveDoctor personnel and affiliates are dedicated to maintaining and upholding your privacy and security and are made aware of our privacy and security policies. LiveDoctor will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Consent to Processing

Subject to your opt-out choices and all of the provisions contained in this notice, you hereby consent to the collection, processing, disclosure, and transfer by LiveDoctor of your personally identifiable information for the limited purposes described under this notice. Your consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of your personally identifiable information to jurisdictions that may have different levels of privacy protection than that available to you under your local law.

Cookies

Our website may use cookies to track information and usage behavior so that we can better understand our user base. This helps us deliver better information and services, improve the content and administration of our website, facilitate use of our website by visitors, and generally enhance your online experience when you visit our website. Cookies can also help us to diagnose problems with our server. We use cookie technology only to compile aggregate data about your visits to our website and not to obtain personal information.

Opt-Out

If you are receiving information from us (such as a subscription to one of our online newsletters or health journals) in an ongoing manner through the websites or the app, you may request to discontinue future emails or messages. All such materials sent to you will contain information about how to opt out. Please note, however, that you cannot opt out of certain messages, such as an email letting you know that a doctor has sent you a secure message, or reports of your diagnostic tests.

Intellectual Property and Copyright

All the information displayed, transmitted or carried by LiveDoctor and its related websites are copyright protected. The content is owned by LiveDoctor, its affiliates, its vendors, and third party licensors, and may not be used as a substitute for professional medical advice and for solicitation of business. By reading this notice you agree to abide by all copyright notices and restrictions attached to any content accessed through the website.

Evaluation and Quality Improvement

LiveDoctor believes in improving service quality through collective effort of all stakeholders. We may periodically ask users to complete surveys asking about their experiences with features of the websites or the app. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request that users provide specific information about any medical condition. Information collected through the survey will be strictly used for evaluation and quality improvement purposes, including helping LiveDoctor to customize user experiences through the website and the app. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation.

Other Terms

Your use of our Website is subject to and contingent upon your agreement with other terms and conditions. Except as described in this notice, LiveDoctor will not use your information for any other purpose unless you grant authorization. If you have questions concerning this notice, please contact us via e-mail at info@livedoctorbd.com.

Geolocation

If you are using this website or our app to find the location of our facilities, with your permission, we will use the geolocation feature of your device to give you directions to that facility. In doing so, we automatically collect information on the type of device you use, operating system version, and the device identifier (or UDID). We wish to reassure you that we do not share your location information with any third party and do not use it for any reason other than to give you directions.

Face to face consultation by Video Call

The Face to face consultation will take through video call service if necessary for the conditions of patients.

Terms and Conditions

LiveDoctor provides a website, a mobile-enabled website, and a mobile app: “livedoctorbd.com,” (the websites); and “Live Doctor Application” (the app), for both iOS and Android. The websites and the app allow our members and other users to view health-related information, communicate with our practitioners and staff, arrange for clinical services, view medical records, and access additional services.

Our mission

At Live Doctor, our mission is to put an accessible and affordable health service in the hands of every person on earth.

Please read these terms carefully so that you understand them. These terms cover all the services we provide to you through our healthcare app or other platform ("App") and Websites. When you use the App, you may access the GP Service or the Consultant Service, which are both referred to together as the "Services".

Any reference to ‘Live Doctor’, "our", "us" and "Company" are references to Live Doctor Services Limited, a limited company registered in Bangladesh

These terms also cover the related website as set out below ("Website"):

  • for the services, www.livedoctorbd.com

    When you use our Services, our healthcare practitioners will serve you from Bangladesh.

    These terms include details on our complaints procedure and what is required from you to provide the Services. You will be asked to accept these terms as part of your account registration. We may update the terms from time to time, and if your rights change we will always notify you of this. If you do not agree to, or cannot comply with, these terms as amended, you should not use the App or Website. You will be deemed to have accepted these terms as amended if you continue to use the App or Website after any amendments are made.

    Our Privacy Policy sets out how your personal information will be used by us, which can be accessed as part of the account registration process, via the App, and on our Websites.

The way we work is simple: we're here to serve you and strive to ensure you have the best possible experience. We hold ourselves to the highest legal and ethical standards and we value hearing from you so if you have any questions or ideas, or if you need to provide notice to us, don't hesitate to get in touch in the following ways:


We would like to remind you that:
  • We provide health and medical advice via our message, video and audio doctor consultations.
  • The output from these does not constitute medical advice, diagnosis or treatment. You should always talk to a qualified medical professional about any questions you may have about a medical condition. If you think you have a medical emergency, you should call your doctor or the emergency services immediately. Any decisions you make affecting your health should always be made in consultation with a doctor, and not on the basis of our digital healthcare tools.
  • Some conditions are not suitable for remote advice and we recommend that you check our FAQs prior to use of the services which may help you in assessing their suitability in relation to your symptoms.
  • We need certain information from you in order to provide services (see section D)
  • We don’t take responsibility for laws outside Bangladesh and governing access to our services. Some of our services are specifically designed for use in Bangladesh and if you use them elsewhere you should check in your country or region that it is appropriate and lawful for you to do so.
  • The App is not suitable for managing medical emergencies.
  • The App is not suitable for unrestricted use by persons under 16.

These terms include descriptions of each section, in bold text. These descriptions are to help you understand the terms but they are not part of the terms.


Video Tutorial

It’s simple you just find the consultation that require some basic question to you and you have to complete their question answer.

Meet some of our Super heroes

Dedicated team of doctors are waiting for your message 24 hour. Our doctors are proudly working in Govt. and Non-Govt. hospitals of Bangladesh and also personally practicing.

Dr. Mashrurul Haque

Dr. Mashrurul Haque

Assistant Professor, North East Medical College

Family Medicine & Diabetologist

BMDC Registration No. A 65300
Dr. Md. Abdul Hafiz Shafi

Dr. Md. Abdul Hafiz Shafi

Medical Officer (BCS)

General Practitioner (ENT)

BMDC Registration No. A58322
Dr. Rayhan Mahmud

Dr. Rayhan Mahmud

Lecture, North East MedicalColleg, Sylhet

General Practitioner

BMDC Registration No. A83816
Dr. Hasina Choudhury

Dr. Hasina Choudhury

Lecturer, Sylhet MAG Osmani Medical College

Obs & Gynaecology

BMDC Registration No. A39146